PROFESSIONAL HISTORY
Work & Education
TECHNICAL PROJECT MANAGER, TECH WRITER
OMNI HOTELS & RESORTS
March 2024 - Present
Manage all technical projects for IT Infrastructure and technical writer documenting standards and policies for corporate IT.
LEAD TECHNICAL WRITER
FIELD CONTROL ANALYTICS
Dec 2023 - Present
Documenting systems features for internal, admin, and end-users, for web and mobile applications.
SR. TECHNICAL WRITER
MAS
May 2023 - May 2024
Documenting systems migration and upgrades, install guides, and processes. Update and manage internal and external Confluence repository. This is a part-time, open-ended contract on an as-needed basis.
TECHNICAL WRITER, CONTENT WRITER
FREELANCE, UPWORK
Aug 2019 – Dec 2023
Working with clients in multiple industries including software dev, manufacturing, SaaS, business startups, book editing. I take on short-term contracts or work on a per project basis. Perform comprehensive edits on technical documents, business proposals, and non-technical creative works. Copyediting, proofreading, grammar, syntax, flow, style guide reference. (IAPWE)
SR. TECHNICAL WRITER
MARCONI
May 2023 - Oct 2023 (Contract)
Working with Marconi to document business operations, IT systems and tool user manuals. I created & manage internal document site through SharePoint. This was a 1099 short-term contract.
TECHNICAL WRITER, TECHNICAL PROJECT MANAGER
GYMREVENUE
Jan 2023 - June 2023
Utilized SCRUM methodologies to manage both on and offshore (Bangladesh) development teams to outline sprints, project deadlines, and track the sprints through GitHub. I would simultaneously document product features as they were delivered. This was a FinTech startup company that collapsed in June 2023.
TECHNICAL WRITER, IT PROJECT MANAGER
LIVEIT CONSULTING (OMNI HOTEL & RESORTS)
Aug 2021 - Feb 2023
In-house dual role as technical writer and technical PM for Omni Hotel & Resorts. Documented IT policies, standards, SOPs, processes, and PCI compliance. Oversaw deadlines, internal team and third-party coordination, meeting agendas, PM tracking tools, gave regular executive/stakeholder updates.
ADMINISTRATIVE MANAGER
RR DONNELLEY
Sept 2020 - Aug 2021
Managed communications, team payroll, IT projects, site expansion & planning, events, supply and budgeting, record keeping and operations expenses, college recruiting initiative.
NEWS ANALYST
DATAMINR
Oct 2019 - Oct 2020
Sourcing and analyzing publicly available content in four areas including media, public sector, corporate, and finance. Utilized training and intuition to follow and gather story details, analyzing for location, level of importance, safety, threat, and client relevance.
INTERNAL COMMS
INSIGHT ENTERPRISES
Mar 2019 – Oct 2019
Fortune 500 internship. Regularly produced web content, articles, blog posts, newsletters, executive communication, event announcements and supporting media.
CULTURE REPORTER
UNM DAILY LOBO
Aug 2017 – Dec 2017
Freelance reporter for the culture desk at the UNM Daily Lobo. Made front page print covering DACA rallies. Regularly wrote previews, reviews, and features on local businesses. Worked with team of photographers, videographers and editors to get print and web stories on deadline. DailyLobo.com
TECHNICAL COMMUNICATIONS (B.S.)
2019
Arizona State University
2018 Dean's List
ASSOCIATE OF ARTS (A.A.)
2016
Coastal Carolina Community College
2015 President's List
VOLUNTEERING & CHARITY
BVB DALLAS
Charity Fundraiser
BvB Dallas is a non-profit organization that brings young professionals together to raise awareness and funds for Alzheimer’s disease research and support organizations in the Dallas-Fort Worth area. We host fundraiser events throughout the season, ending with a powderpuff football game at the Cotton Bowl.
ARIZONA DIAMONDBACKS GIRLS PLAY BALL
Panelist
Panelist for the Arizona Diamondbacks Girls Play Ball Program. Girls Play Ball is a free baseball clinic for young girls between the ages of 12-15. The panel discussed the importance of physical fitness, involvement in team sports, education and careers, especially within the Science, Technology, Engineering, and Mathematics (STEM) fields for young girls.
Charity
WORK BIO
I’m an experienced technical writer in IT network infrastructure, cybersecurity, hospitality (hotel construction), manufacturing & engineering (SaaS), software development (fintech), and legal (patent licensing).
Outside of tech writing, I have a variety of experience in comms including corporate internal comms, freelance journalism, book editing, blog, and web articles. I’ve been published in local news and national magazine. My dynamic background in writing and editing contributes to a well-rounded understanding of communication styles.
PM experience is in IT infrastructure, including construction of new resorts, and software development overseeing a team of on and offshore developers utilizing SCRUM methodology.
